Returns & Exchanges – lastingthreadsco.com
We want you to love everything you order from lastingthreadsco.com. If you’re not completely satisfied, you can return or exchange most items within 30 days of delivery.
Returns Policy
- Returns are accepted within 30 days of delivery
- Items must be unworn, unwashed, and in original condition with tags attached
- Return shipping costs are the customer’s responsibility
- Original shipping fees are non-refundable
- Final sale items cannot be returned or exchanged
How to Return an Item
- Visit our Returns Portal at lastingthreadsco.com/returns
- Enter your order number and email address
- Select the items you wish to return and reason for return
- Print your prepaid return label
- Package items securely with the return form
- Drop off at any designated shipping location
Exchanges
We currently offer exchanges for different sizes of the same item, subject to availability. To exchange an item:
- Initiate a return through our Returns Portal
- Place a new order for the desired size on our website
- Return the original item using your return label
Refund Processing
- Please allow 7-10 business days for us to process your return after we receive it
- Refunds will be issued to your original payment method
- You will receive an email confirmation once your refund has been processed
- Depending on your financial institution, it may take additional time for the refund to appear in your account
International Returns
International customers are responsible for return shipping costs and any customs fees. We recommend using a trackable shipping method for international returns.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery through our website. We will provide a prepaid return label and process a full refund or exchange.
For complete return instructions or assistance with your return, please visit our Returns Portal at lastingthreadsco.com/returns or contact our customer service team through our website.